1. Who we are
We Buy Anything 24/7, also called WBA247, is a trading name of Automotive Mania Limited. Automotive Mania Limited is registered in England and Wales under company number 15858688. Its registered office is Unit 8, 50 James Road, Tyseley, Birmingham, England, B11 2BA.
Automotive Mania Limited is the controller of the personal information described in this notice when the WBA247 service is activated. You can contact us about privacy at privacy@webuyanything247.com.
2. Who this notice covers
This notice covers people who submit or discuss an asset enquiry, contact us, use a secure information-request or conditional-offer page, take part in a Purchase Call, make a complaint or exercise a data-protection right. It also covers security information created when people use our website and secure services.
The service is intended for people aged 18 or over in the United Kingdom.
3. Information we use
Depending on what you do and which controlled stages are active, we may use:
- your name, email address, telephone number, postcode and contact preference;
- the category, description and customer-estimated value of an asset;
- messages, questions, contact history and enquiry reference;
- permitted asset photographs and their file information;
- case assignment, assessment notes, information requests and responses;
- evidence you provide through an approved secure route;
- communications, delivery status and relevant audit events;
- conditional-offer versions, amount, expiry, conditions and your decision, where enabled;
- Purchase Call booking, reschedule, cancellation, callback and outcome information, where enabled;
- proportionate identity, ownership, authority, provenance, finance, authenticity, condition or entitlement information at a later controlled stage; and
- limited device, network, session and security-event information needed to protect the service and investigate incidents.
4. Do not send secrets through public routes
Do not send passwords, PINs, authentication codes, bank-login details, private keys, seed or recovery phrases, wallet approvals, V750 or V778 security codes, V5C document numbers or unrequested identity documents through a public form or ordinary email.
5. Images and uploaded evidence
Cars, Watches, Gold and Jewellery, and approved Other Assets may permit asset images at the enquiry stage. Images help us assess the asset and understand the information supplied; they do not prove identity, ownership, authenticity, condition or value. Private Registration and Crypto public enquiries do not accept uploads.
If we later request documents or other evidence, we will explain what is needed, why, whether it is required and the secure route to use. Please provide only the requested information.
6. Why we use information
- receive, review and respond to an enquiry or message;
- ask for and review proportionate information needed to consider a possible acquisition;
- create, deliver and record an authorised conditional offer and the customer's decision, where enabled;
- arrange and administer a Purchase Call, where enabled;
- verify identity, authority, the asset, provenance, finance, authenticity or entitlement at the appropriate controlled stage;
- keep accurate communications, version, security and audit records;
- protect people, WBA247 and its systems from error, misuse, fraud and security threats;
- handle complaints, data-protection requests, disputes and legal claims; and
- meet a specific accounting, tax, sanctions or other legal obligation where it applies.
7. Our lawful bases
We rely on steps requested by you before a possible contract where the use is necessary to handle your enquiry and progress the requested acquisition process. We rely on contract where processing is necessary for a Final Purchase Agreement that has actually been formed.
We rely on legitimate interests for proportionate case administration by authorised staff, service security, abuse and fraud prevention, accurate version and communication records, service continuity, complaints and legal claims. We assess necessity, impact and safeguards before relying on this basis.
We rely on legal obligation only where a specific obligation applies. General marketing is disabled at launch; an enquiry or transactional message does not give marketing permission.
7a. Optional marketing communications
You can separately choose whether to receive WBA247 marketing by email or text message. These choices are optional and are not selected in advance. Your enquiry does not depend on agreeing to marketing. We will still send the service messages needed to deal with your enquiry, offer, appointment or purchase.
If you choose email updates, we may send WBA247 news, relevant selling opportunities and occasional requests to review your experience. If you choose text updates, we may send WBA247 news and relevant selling opportunities by text message. We rely on your consent for these optional communications. Agreement to our privacy notice or advertising measurement is not marketing permission.
We record the channel selected, where and when you made the choice, the wording/version shown and any later withdrawal. We keep permission evidence while it remains relevant and retain the minimum suppression record needed to prevent unwanted marketing after withdrawal.
You can change your mind at any time. Use the unsubscribe option in a marketing email or contact enquiries@webuyanything247.com to change your email or text preference. Withdrawal does not stop service messages needed to handle your enquiry or transaction. Marketing campaigns remain disabled at launch.
8. Human decisions
Commercial decisions are made by authorised people. WBA247 does not use AI to independently decide eligibility, offers or prices, payments, completion, crime or fraud outcomes, or Crypto transactions. Any future significant automated decision-making requires separate approval, risk assessment and notice change before use.
9. Who receives information
Access is limited to authorised WBA247 staff who need it. Where necessary for an active, approved process, information may also be received by professional advisers, approved inspectors or authenticators, logistics providers, banks or lenders, insurers and public authorities.
The technical service is designed around Framer for website delivery, Cloudflare for security and application services, Supabase for database and private file storage, and Resend for transactional email. Only providers that pass final production privacy, security, contract and configuration checks may receive live customer information.
10. International transfers
Some approved technology providers or their subprocessors may process personal information outside the United Kingdom. Before live use, WBA247 records the relevant locations and whether a UK adequacy regulation or approved safeguard applies. You may contact privacy@webuyanything247.com for information about an applicable safeguard.
11. Advertising measurement
With your permission, we use Google and Meta advertising identifiers and limited enquiry-stage events to measure the effectiveness of our advertising. Permission is optional and separate from the privacy acknowledgement needed to submit an enquiry. Refusing or withdrawing advertising measurement does not affect how we assess your asset. See our Cookies and Similar Technologies Policy and use Privacy choices to manage this permission.
This measurement path does not send your name, email address, phone number, asset details, enquiry message, documents or photographs to advertising platforms. It does not enable personalised advertising, remarketing or marketing messages.
12. How long we keep information
We do not keep personal information indefinitely. Retention is set by record type and begins from a defined event such as failed submission, last substantive activity, case closure, offer expiry, complaint closure or completion of an acquisition.
We use the shortest period that supports the purpose. Short-lived technical and failed-submission information is removed sooner than an open enquiry. Completed agreement, payment or accounting records may need to be kept longer. A justified complaint, incident, fraud, legal-claim or litigation hold may temporarily pause deletion and must be reviewed.
The approved production retention schedule also controls provider copies, backups and deletion tests. Contact privacy@webuyanything247.com for the criteria applying to a particular record.
13. Security
We use proportionate access, storage, session, upload, security and audit controls appropriate to the enabled service. Secure links are purpose-bound and time-limited. No online service is completely secure, and we do not promise absolute confidentiality. If we ask for sensitive evidence, use only the approved route identified in that request.
14. Your rights
Depending on the purpose and lawful basis, you may have rights to ask for access, correction, erasure or restriction; object to processing; receive eligible information in a portable format; and withdraw consent where consent is used. These rights can be subject to legal conditions and exceptions.
To make a request, contact privacy@webuyanything247.com. We may verify your identity proportionately and will explain any refusal or limitation.
You may object to processing based on legitimate interests. Tell us which processing concerns you and why. We will stop it unless we have a lawful reason to continue. Direct marketing, if ever enabled, will stop when you object.
15. Complaints
You can make a data-protection complaint at privacy@webuyanything247.com or a general complaint at complaints@webuyanything247.com. We will provide a clear route, acknowledge a data-protection complaint within 30 days, investigate and keep you informed without undue delay, and communicate the outcome without undue delay. The 30-day period is for acknowledgement, not a promise that every investigation will finish within 30 days.
You may also complain to the Information Commissioner's Office. You do not have to complete WBA247's process before contacting the ICO. Information is available at ico.org.uk/make-a-complaint.
16. Cookies and changes
Essential and security technology helps the website and secure enquiry service work. Optional advertising measurement remains off unless you allow it. See our Cookies and Similar Technologies Policy and use Privacy choices to manage your choice.
We version this notice and update it before using personal information for a materially different or higher-risk purpose. Material changes are communicated where appropriate.
