QUESTIONS?
START HERE.
GENERAL
WHAT DO YOU BUY?+
We consider a range of valuable assets including vehicles, premium watches, gold and jewellery, property, selected digital assets and other items of value.
DO I HAVE TO ACCEPT AN OFFER?+
Submitting an enquiry does not require you to proceed with an offer.
WHAT HAPPENS AFTER I SUBMIT AN ENQUIRY?+
We review the information supplied. If we require anything else, a member of the team can contact you. If the asset is something we want to pursue, we’ll explain the next step.
CAN I SUBMIT PHOTOS?+
Yes. Where relevant, the enquiry process allows you to provide supporting photographs or files.
HOW DO I START?+
Choose the relevant asset category or use Get an Offer to start an enquiry.
CARS
WHAT VEHICLE INFORMATION SHOULD I PROVIDE?+
Registration, make and model, year, mileage, finance position, condition, expected value and relevant photos help us review the enquiry.
OPERATIONAL APPROVAL REQUIREDCAN I ENQUIRE IF FINANCE IS OUTSTANDING?+
Yes. Tell us the current finance position as accurately as you can so it can be considered during the review.
OPERATIONAL APPROVAL REQUIREDCAN I SUBMIT A DAMAGED OR NON-RUNNING VEHICLE?+
You can submit an enquiry and describe the condition clearly. Each enquiry is reviewed individually.
OPERATIONAL APPROVAL REQUIREDWATCHES
WHAT WATCH DETAILS HELP WITH A REVIEW?+
Brand, model, reference, year, condition, box and papers, expected value and clear photos all help with a review.
OPERATIONAL APPROVAL REQUIREDDO BOX AND PAPERS MATTER?+
Include whether the box and papers are available. Their relevance varies by watch.
OPERATIONAL APPROVAL REQUIREDCAN I SUBMIT A WATCH IF I DO NOT KNOW THE REFERENCE?+
Yes. Provide the details you do know and include clear photographs where possible.
OPERATIONAL APPROVAL REQUIREDGOLD & JEWELLERY
WHAT TYPES OF GOLD OR JEWELLERY CAN I ENQUIRE ABOUT?+
You can enquire about gold bullion, gold jewellery, diamonds, diamond jewellery, precious metals and selected valuable pieces. Each enquiry is reviewed individually.
OPERATIONAL APPROVAL REQUIREDWHAT IF I DO NOT KNOW THE WEIGHT OR PURITY?+
You can still submit an enquiry. Share the information you have and provide clear photographs where relevant.
OPERATIONAL APPROVAL REQUIREDPROPERTY
WHAT PROPERTY INFORMATION SHOULD I PROVIDE?+
Postcode, property type, bedrooms, approximate value, mortgage position, current situation, preferred timeframe and relevant photos or documents help with a review.
OPERATIONAL APPROVAL REQUIREDCAN I ENQUIRE ABOUT TENANTED PROPERTY?+
Yes. Provide the tenancy and current-situation details you have. Submitting an enquiry does not guarantee an offer or transaction.
OPERATIONAL APPROVAL REQUIREDCAN I SUBMIT AN ENQUIRY IF I AM ONLY EXPLORING OPTIONS?+
Yes. Tell us that you are exploring options and provide the information currently available.
OPERATIONAL APPROVAL REQUIREDCRYPTO
WHICH DIGITAL ASSETS CAN I ENQUIRE ABOUT?+
BTC, ETH, USDT, TRX and selected other digital assets can be submitted for enquiry. Each enquiry is reviewed individually.
OPERATIONAL APPROVAL REQUIREDWILL YOU EVER ASK FOR MY SEED PHRASE OR PRIVATE KEY?+
We will never ask for your private key, seed phrase, recovery phrase, password or authentication code.
OTHER ASSETS
WHAT IF MY ASSET IS NOT LISTED?+
Use Other Assets to submit an enquiry about something valuable that does not fit the listed categories.
OPERATIONAL APPROVAL REQUIREDWHAT INFORMATION SHOULD I PROVIDE?+
Tell us what the asset is, provide a clear description, its condition and expected value, and add supporting photos or video where relevant.
OPERATIONAL APPROVAL REQUIRED